Terms of service
These terms govern your use of SupportMoose. By creating an account or using the service you agree to them.
The service
SupportMoose is a shared inbox for customer conversations, with order, refund and ad tracking tools. Features may change as we improve the product.
Your account
You are responsible for your team members’ access and for keeping passwords and API keys safe. Tell us right away if you suspect unauthorised use.
Acceptable use
- Follow the rules of every platform you connect, including Meta’s WhatsApp Business, Messenger and Instagram policies.
- Do not send spam or messages people did not ask for.
- Do not use the service for anything unlawful, or to harass or deceive anyone.
Fees and wallet
Plans are billed in advance, monthly or yearly. WhatsApp conversation fees are charged by Meta and paid from your prepaid wallet; wallet balances are not refundable except where required by law.
Your data
You own your data. We process it only to provide the service, as described in our privacy policy. You can export or delete it at any time.
Availability
We work hard to keep the service running but do not guarantee it will be uninterrupted. Connected platforms such as Meta may change or limit their services.
Liability
To the extent the law allows, our total liability is limited to the fees you paid in the 12 months before the claim.
Ending
You can cancel any time; the plan runs to the end of the paid period. We may suspend accounts that break these terms.