Any store platform
TotalShop works out of the box. Other platforms connect through our open Commerce Connector API.
← All channels
Answer “where is my order?” without leaving the chat
Connect your store and every customer’s orders appear beside the conversation. Agents can check status, verify the customer and issue refunds with the store’s own rules.
Book a demo on WhatsAppRefunds with guard rails
The store decides what is eligible, owners approve, and payouts are idempotent: one refund, never two.
Customer verification
Send a one-time code to the customer before sharing order details or refunding.
Live order updates
Signed order events keep status current: confirmed, shipped, delivered, cancelled.
All in the same inbox
WhatsAppOfficial WhatsApp Business API, connected in minutes.Messenger & InstagramFacebook Page chats and Instagram DMs, side by side.Emailsupport@yourshop.com becomes a ticket queue.Web chatA chat bubble for your store or app, one line of code.COD ad trackingMeta pixel that only counts orders that are real.